In-house average weekday ridership for April was 2,903, down by -3.33% from last year. Supplemental providers average weekday ridership was 469, up by 35.16%. Combined in-house and supplemental providers average weekday ridership was 3,371, up by 0.64%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 32,334 boardings, up 3.73% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.18% for April. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.35%. On-time performance for trips with a desired arrival time was 58.28% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.38% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of April, Handi-Van operated 71,560 trips including 6,308 trips that were longer than one hour in trip time. The analysis found that 77.38% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 484 or 7.67% of these trips were more than 15 minutes longer than comparable fixed-route trips. 943 or 14.95% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 75.57% for April, down by -0.72% from last year.
Over the month of April, reservationists answered 41,600 calls. Of those calls, 86.93% were answered within 3 minutes, and 95.19% were answered in 5 minutes.
| April FY2026 |
April FY2025 |
% Change FY 25 to 26 |
10 Month FY2026 |
10 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 90,744 | 89,413 | 1.49% | 900,112 | 867,778 | 3.73% | |
| Average Weekday Ridership | 3,371 | 3,350 | 0.64% | 3,400 | 3,281 | 3.65% | |
| Unique Riders During the Month | 5,831 | 5,682 | 2.62% | 5,761 | 5,594 | 2.98% | |
| Cost per Revenue Hour | $127.68 | $119.77 | 6.60% | $120.98 | $117.41 | 3.04% | <= $90 |
| Cost per Passenger Trip | $62.82 | $56.72 | 10.75% | $58.30 | $55.46 | 5.12% | <= $39 |
| Cost per Revenue Mile | $8.58 | $8.33 | 3.00% | $8.18 | $8.10 | 0.99% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.03 | 2.11 | -3.76% | 2.07 | 2.12 | -1.98% | >= 2.2 |
| Farebox Recovery | 2.12% | 2.73% | -0.61% | 2.55% | 2.85% | -0.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 76.36% | 76.71% | -0.35% | 76.35% | 76.83% | -0.48% | |
| Early Arrivals (> 10 Minutes) | 1.17% | 0.77% | 0.40% | 0.91% | 0.83% | 0.08% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.03% | 0.00% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.18% | 88.00% | 0.18% | 87.50% | 88.47% | -0.97% | >= 90% |
| On-Time and All Early Arrivals | 89.35% | 88.77% | 0.58% | 88.41% | 89.30% | -0.89% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.46% | 1.03% | 0.43% | 1.33% | 0.83% | 0.50% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.28% | 65.52% | -7.24% | 57.00% | 57.76% | -0.76% | > 90% |
| Comparative Trip Length Analysis | 77.38% | 72.52% | 4.86% | 75.44% | 73.51% | 1.93% | 50% |
| Excessive Trip Length | 7.67% | 10.20% | -2.53% | 8.69% | 9.50% | -0.81% | 1% |
| No Show / Late Cancellation Rate | 4.06% | 4.31% | -0.25% | 4.21% | 4.29% | -0.08% | < 5% |
| Advance Cancellation Rate | 25.14% | 20.58% | 4.56% | 23.34% | 21.18% | 2.16% | < 15% |
| Missed Trip Rate | 1.64% | 1.25% | 0.39% | 1.56% | 1.05% | 0.51% | < 0.5% |
| Complaints per 1,000 Trips | 2.82 | 2.20 | 28.18% | 2.55 | 2.29 | 11.35% | <= 1.25 |
| Calls Answered Within 5 Minutes | 95.19% | 99.40% | -4.21% | 92.82% | 99.29% | -6.47% | 99% |
| Vehicle Availability | 75.57% | 76.29% | -0.72% | 78.89% | 75.70% | 3.19% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
